Salon policies

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* We offer $5 off any service for all Military and First Responders

We understand our policies may not make us the best fit for everyone and that's okay! If you have any financial emergencies come up and you may not be able to afford the full cost of your grooming appointment please reach out about services we may be able to provide you with like coming in for a free brush out, allowing Kelly to do a short clip for practice/ for a longer maintenance clip or taking a post dated check. 

Scheduling

We require all haircut pups to be seen for a mini groom or full groom every 6 weeks or less based on your dog's haircut, behavior and at home maintenance. An overdue fee will be added based on circumstance, coat condition and length of time without an appointment. We strongly recommend booking a minimum two appointments in advance to ensure an appointment. If you require a specific day/ time we recommend booking as far out as possible. Bath pups aren't required to be on a set schedule.   

Tardiness

To maintain our low stress environment we must run smoothly. We operate one on one and each pup is groomed straight through to eliminate kennel time and the number of pets in the salon at once. For these reasons if you are greater than 10 minutes late we may have to reschedule your pet to a later date and you may be charged the full price of the scheduled service. For pick ups we ask you pick up your pet within 20 minutes of notification unless discussed otherwise at drop off. Late pick up fees will be assessed based on the groomer's schedule.

Cancellations & No Shows

If you are unable to make your appointment please give as much notice as possible. We do ask for 48 hour notice of cancellations, anything less than that outside of emergencies will owe 50% of the cost of service, same day cancellations will owe 100% cost of service. 

Short notice cancellations or no shows cause us to have a financial loss (by that, it affects our paycheck).  We are in business to service our client's pets using a holistic approach by utilizing gentle techniques in a low-stress environment.  Please respect our time, as we are limited in the amount of private appointments available during the day and those appointments need to be filled in order for us to stay open.  Additionally, with how we stagger our appointments, we need the time to fill it with the exact type of animal, coat type and haircut.  As you can imagine, that can prove difficult with even the three business day notification.  So please provide us with notification as soon as a conflict occurs.